My Verizon Phone Wants to Dial When I Am Listening to VCast

VCast is Verizon's content service that customers can use to download music, videos and other media. If your phone wants to dial contacts while you're listening to VCast, you may have a software issue that requires attention. Depending on the cause of your problem, you may be able to resolve the issue without contacting customer service.
When your Verizon phone wants to dial while you're listening to VCast, perform a soft reset. The phone may be caught up in a temporary process that may be prompting it to auto-dial. A soft reset can possibly stop the process and allow you to continue to listen to VCast without interruption. The reset doesn't cause any alterations to your phone's data or settings. To reset your phone, remove the battery for at least one minute. After replacing the battery, you can power on the phone and restart VCast.
Check for new updates to your phone's software if the problem persists. The problem may be related to a software issue that has already been addressed by Verizon through an update. Most updates are available to download and install directly to the handset without the need to connect your phone to a computer. An active data connection is needed to download the software update. Once your phone is updated, restart it to determine if the problem was resolved.
As a last resort, you can hard reset your Verizon phone if it still dials while when you're listening to VCast. A hard reset is an option if the problem is related to a software or hardware issue that wasn't resolved with an update. The reset completely wipes all of the data off your phone and restores it to its factory settings. Before resetting your phone, back up any data such as music and pictures. After the process is completed, check VCast to determine if the problem was solved.
Persistent problems with dialing while listening to VCast may be an indication of a bigger issue with your phone. Contact Verizon's technical support to receive additional troubleshooting assistance. A replacement phone may be issued if the problem persists. Depending on your mobile service plan and warranty, the replacement phone may be issued at no charge to you. If it's determined that the problem is related to misuse, you may need to pay the cost of your service deductible or be charged the full price of the phone.
Copyright © 1999-2012 Demand Media, Inc.

View the original article here